Saturday, 20 April 2013


Customer satisfaction is the number one priority for every electronics company.

The Quality Management Systems (QMS) are focused on understanding customer requirements and striving for excellence in Quality, Delivery, Service and environmental responsibility.

Company and employees have to be committed to providing quality products and services that meet or exceed our customer’s requirements through ongoing continuous improvement to services, processes, product functionality, reliability and cost. Furthermore, through total employee involvement and teamwork, the company should be dedicated to its own growth, which enhances customer satisfaction, creates jobs, provides opportunities for advancement, and improves employee self-esteem.

Quality Policy

The quality policy should delight the customers by providing an exemplary standard of quality service through superior product marketing, in-depth inventory, professional selling procedures and the most reliable operational systems in distribution.

Through management concept, companies should continuously improve their technology and quality to satisfy their customer requirements and to fulfil with the requirements of ISO 9001. To achieve this goals, top management must set the quality guidelines by gathering all quality thoughts from department chiefs. These guidelines shall be understood, implemented and maintained by all staffs through the endeavour of QA department and other related departments, thus satisfy customer expectations and needs. 

Standard quality policies are:
  1. Advanced Development.
  2. Sincere Service.
  3. Improve Continuously.
  4. Extra Quality.

This policy shall be notified via public announcements, training courses, or in works operated for all employees understanding and implementing.

Quality Management System Certifications

The Quality Management Systems should be certified to ISO9001:2008 Quality Management System Requirements.

Furthermore, depending on the activities developed by the company and its operating range, it should be certified to determined directives. Some of them could be:
  • ISO 9001:2008 Certificate, Global. 
  • AS9120:2009 and ISO 9001:2008 Certificate, Global. 
  • ANSI/ESD S20.20 Certificate, US Distribution. 
  • ANSI/ESD S20.20 Certificate, European Distribution. 
  • ANSI/ESD S20.20 Certificate, Asia Distribution. 
  • AS9120 Quality Management Systems. 
  • ANSI/ESD S20.20 ESD Control Program Requirements. 
  • JESD 31 General Requirements for Distributors of Commercial and Military Semiconductor Devices. 
  • ESD 625 Requirements for ESD control. 
  • IPC-A-610D Acceptability of Electronic Assemblies. 
  • IPC J-STD-001D Requirements for Soldered Electrical and Electronic Assemblies. 
  • IPC/JEDEC J-STD-020C Moisture Sensitivity Classification for Non-hermetic Solid State Surface Mount Devices. 
  • IPC/JEDEC J-STD-033A Handling, Packing, Shipping, and Use of Moisture-Sensitive Surface-Mount Devices. 
  • ETSI-ETS 300 019-2-1 Environmental Conditions and Environmental Tests for Telecommunications Equipment; Part 2-1: Specification of Environmental Tests; Storage. 
  • ETSI-ETS 300 019-2-2 Environmental Conditions and Environmental Tests for Telecommunications Equipment; Part 2-2: Specification of Environmental Tests; Transportation. 
  • ETSI-ETS 300 019-2-3 Environmental Conditions and Environmental Tests for Telecommunications Equipment; Part 2-3: Specification of Environmental Tests; Stationary use at weather protected locations. 

Environmental Policy

Electronic companies should recognise its responsibility for protecting the environment, preventing pollution and meeting regulatory requirements for environmental protection. They should work in partnership with Customers, Suppliers, Governments and Communities to understand environmental issues and support environmental improvement initiatives.

It is very valuable to be certified to ISO 14000 Environmental Management Systems. The company should understand that all of their products, services and activities may affect the environment in some ways. To reduce the environmental impact, they should devote their selves in energy saving, waste recycling and carefully choosing proper material substances and qualified suppliers. To positively contribute to the protection of the earth environment and to support the dreams of future generations, a well defined environmental policy should be set. Here is an example:
  • Reduce the waste of energy & resources. 
  • Increase the recycle use. 
  • Include the Green concept in the design. 
  • Carry out the environment protection to meet the regulations. 
  • Prevent the environment from pollution & continuously improve environmental performance. 

This policy must be communicated to all employees and made available to the public.

Sources: Karel, ASIX Electronics Corporation, USA Future Electronics, International Organization for Standardization, NASA, ALS Global.

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