Monday, 4 March 2013


“An Audience is always interested in experiences of someone with whom they can relate. There is something very private that occurs within the reader (or listener/viewer) while he ‘shares’ the actor’s experience. The operative word is ‘share,’ because the inner feelings of the protagonist are understandable to the reader who would have similar emotions under the same circumstances.” 

— Will Eisner in Graphic Storytelling and Visual Narrative

Regardless of the size of your company, the ability to identify and solve problems is something that businesses are always going to require. This fact represents the base of the quality management. 

Many organisations fail to properly structure and support continuous improvement initiatives. Besides, it’s hard to please everyone all of the time. And if you work in process improvement there’s a good chance that there will be those who feel worried about the changes that might be coming their way. 

All these problems and solutions will be deeply analysed in this blog, from the basic standards to the cutting edge technologies. 

From here, we will try to show the best and most effective tools and procedures for succeeding in this thrilling environment: making the corporate excellence a habit. 


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