Tuesday, 5 March 2013

THE 8 PRINCIPLES





This article introduces the eight quality management principles on which the quality management system standards of the ISO 9000 series are based. These principles can be used by management as a framework to guide their organizations towards excellence. 

The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. 

The eight quality management principles are defined in ISO 9000:2005 (Quality management systems – Fundamentals and vocabulary), and in ISO 9004:2009 (Managing for the sustained success of an organization – A quality management approach). 


Principle 1: CUSTOMER FOCUS 

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. 


Principle 2: LEADERSHIP 

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. 


Principle 3: INVOLVEMENT OF PEOPLE 

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit. 


Principle 4: PROCESS APPROACH 

A desired result is achieved more efficiently when activities and related resources are managed as a process. 


Principle 5: SYSTEM APPROACH TO MANAGEMENT 

Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives. 


Principle 6: CONTINUAL IMPROVEMENT 

Continual improvement of the organization’s overall performance should be a permanent objective of the organization. 


Principle 7: FACTUAL APPROACH TO DECISION MAKING 

Effective decisions are based on the analysis of data and information. 


Principle 8: MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS 

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. 


There are many different ways of applying these quality management principles. The nature of the organization and the specific challenges it faces will determine how to implement them. Many organizations will find it beneficial to set up quality management systems based on these principles. 

— Sources: International Organization for Standardization. 


HF

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